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Crafting Language for Greater Impact.

My New York upbringing taught me precision in language. Every word counts. I saw how shifting 'I can't' to 'How can I?' literally opened doors that were previously closed, both for myself and for clients.

 
 
 

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Understanding in a communication

In customer service, I learned to read people's micro-expressions. But the biggest lesson was learning my own. That tight knot in my...

 
 
 

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