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The Art of Active & Empathetic Communication

My music teachers always said, 'Don't just hear the notes; listen to the spaces between them.' In conversation, it's about listening for what's not said, understanding the underlying emotion. That's where true connection happens.

 
 
 

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Understanding in a communication

In customer service, I learned to read people's micro-expressions. But the biggest lesson was learning my own. That tight knot in my...

 
 
 

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